WE’RE HERE TO HELP
Back to the music.
Answers for listening, downloading and looking after your purchase.
Missing your receipt? Check your Spam or Junk folder and mark the email as not spam. After payment is confirmed, you can also download from your order confirmation page.
How do I save my MP3?
After payment is confirmed, use the download link on your order confirmation or in your receipt. On iPhone, save to Files and open Downloads. On Android, open Files or Downloads. On a computer, choose a folder you can find again. Keep a personal backup.
My receipt hasn’t arrived.
Check your Spam or Junk folder and the email address used at checkout. If you find the receipt there, mark it as not spam to help future emails reach your inbox. If your confirmation page shows a paid order, use its authorized download link. Contact support with your order number and purchase email if you still need help.
My link expired or I reached the download limit.
Links allow 3 downloads within 30 days. Your saved MP3 remains yours for personal listening. Support can verify your purchase and reissue access when appropriate.
Playback stopped or won’t start.
Tap play to start or resume. Check your connection and device volume, then try again. Some social in-app browsers and locked phones interrupt playback; open this site in Safari or Chrome if needed. Moving between full pages stops audio. Filtering, viewing inline song details and changing the queue on the music page keep the same player.
My payment is pending or I may have paid twice.
A pending payment does not release downloads. Wait for confirmation and check for a receipt before retrying. Contact support if the status is unclear or you suspect a duplicate charge. Never send card numbers, security codes or passwords.
The file is wrong, damaged or unavailable.
Contact support with the order number and a description. We’ll verify the purchase and help recover or correct the file. Review the refund policy for next steps and applicable remedies.
Can I use a song in my video or business?
An MP3 purchase is for personal listening. It does not grant commercial, redistribution, synchronization or broadcast rights. Ask for permission for other uses before using the recording.
